Return Policy – Inspirit

WHO WE ARE

Our website address is: https://woodmart.xtemos.com.

Thank you for visiting XTemos Studio. We are a company, creating products to enhance your website building experience. Please read this Privacy Policy, providing consent to document in order to have permission to use our services.

WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT

If you’re not satisfied with your purchase, you may return it for an exchange. We will be happy to exchange it according to our easy exchange policy.

1. Is exchanging possible?

Yes, You can exchange

inspirit.lk will only accept exchanges for purchases made on our website
The exchanges are done strictly within 5 days after the delivery is completed
Items should be in the original condition with packaging. inspirit.lk will accept exchanges of new, unworn, unwashed and unaltered items with all the tags and labels attached with the original receipt
inspirit.lk will not accept exchange items that has been worn, washed or altered in anyway
Exchanges can only be made for different sizes of the same item
Exchange processing may take up to 3 – 5 working days
Please note that we only allow one exchange occurrence

Discounted items purchased online can be exchanged for the same item but different sizes. In the event the item is sold out we would not be able to exchange it.

2. How do I exchange products?

Step 1 : Contact our customer service team on info@inspirit.lk or call/WhatsApp us between 8.30 am – 6.00 pm on +94762837232
for any inquiries related to exchanges. (Please note that we do not accept returns of used or damaged items)

Step 2 : Pack the items in the same packaging in the original condition with tags and labels with the original receipt. Our team requests the customer to ensure that they’re packed up properly for exchange to avoid damage and tampering on their way to the us.

Step 3 : Once your request is approved by our Customer Care Team, our courier will pick up the exchange item from your doorstep and bring it to us for review. Please inform us before sending the package of the item/s need to exchange. (Please note that the relevant courier charges should paid by the customer)

Step 5 : Once we received the package of item/s, our team will perform a quality review in order to do the exchange. (Please note that exchange will be accepted if the products are in original condition. If not the exchange will be rejected)

Step 6 : We will contact you via email/call, if the items passed with the quality review. Then our courier will deliver the fresh new item right to your doorstep for your convenience. (Please note that the exchanges can only be made for different sizes or different colors of the same item).

3. Can we return purchased goods?

We do not accept returns.

4. What to do. If I received any damaged products?

In the very rare occurrence that you receive a defected/damaged product by shopping online on our website. We ensure that the quality and standards are met in our products and processes. Our team always conduct a quality check before dispatching all your orders, in order to ensure the products are 100% damage free.

Please contact us right away if you find damaged product/s. You can contact us on +94762837232
or send us an email info@inspirit.lk on the same day of the delivery(if you failed us to contact at that moment).

We will arrange the exchange for it free of charge. Once the damaged product is collected by the courier, our team will perform a quality check at our warehouse once we received the item. This process is done to ensure if the item/s are unworn or unused despite of the damage. if we feel that the defect/damage is not a genuine case, the exchange process will not be done.

5. How to cancel an order?

Please be kind enough to inform us within 24 hours after placing the order since the item/s will be reserved for you. The cancellation should happen before the order is dispatched from the office.

6. Payment

Payment can be made by credit card or any other payment method which we make available to you. By placing and submitting an order through our site you agree to pay the price of the product(s) you ordered with relevant shipping cost and any other applicable taxes. Payment can be done by any method as you prefer. In order to make a payment, you must provide us with valid credit card and/or other billing information and authorize us (or any third-party payment service provider engaged by us) to charge your method of payment for all orders placed and accepted.

7. Billing and order information

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our online store. And you agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

All orders are subject to acceptance by us. We will provide an email or other form of confirmation receipt of your purchase order with relevant specific order number. We are not responsible for deliveries that are delayed due to events that are beyond our control. However, we will work with you to ensure a smooth delivery. Please read our delivery policy.

We reserve the right to refuse or limit any order you place with us. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. We also reserve the right to check and limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the email address provided at the time the order was made. If we cancel all or any part of your order after your method of payment has been charged, we will refund the billed amount.

8. Your privacy

Your submission of personal information through the store is governed by our privacy policy. Please read privacy policy. On a need-to-know basis, only authorized employees within the company shall only be privy to any information collected from visitors.

9. Optional tools

We employ the use of cookies. By accessing www.inspirit.lk, you agreed to use cookies in agreement with the inspirit’s privacy policy. Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

10. Third-party links

Our site may include materials from third-parties as our certain contents, products and services available via them. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We do not monitor or review the content of other party’s websites which are linked from our website. We are not responsible for examining or evaluating the content or accuracy. We do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. Please be aware that we are not responsible for the privacy practices, or content, of these sites.

Inspirit will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information. And we are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

11. Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will (a) limit or exclude our or your liability for death or personal injury (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation (c) limit any of our or your liabilities in any way that is not permitted under applicable law (d) exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty. As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

12. Intellectual property rights

Unless otherwise stated, inspirit and/or its licensors own the intellectual property rights for all material on www.inspirit.lk. All intellectual property rights are reserved. You may access this from www.inspirit.lk for your own personal use subjected to restrictions set in these terms and conditions.

You must not

(a) republish material from www.inspirit.lk

(b) sell, rent or sub-license material from www.inspirit.lk

(d) redistribute content from www.inspirit.lk

All rights to use imagery on www.inspirit.lk lies with inspirit. The use of the material in whatever form is prohibited unless explicit permission from inspirit has been granted. Please do not display our logo or trademark without our appropriate permission. Those who violate these rules will be subject to punishment by law and will be dealt with accordingly.

13. Governing law

All these terms and any action related there will be governed by the laws of the sri lanka. The courts of colombo, sri lanka shall have exclusive jurisdiction in any matter relating to or arising out of this agreement.